To ensure successful delivery, we kindly ask our customers to validate the accuracy of the shipping address provided. Please double-check that the shipping address matches the address associated with the payment method for security purposes, as any discrepancies may result in order delays or denials.
Address Changes:
Once an order has been placed and payment has been processed, we are unable to make any changes to the shipping address. We advise all customers to carefully review their order details, including the shipping address, before confirming their purchase. Should an incorrect shipping address be provided, we can only cancel the order promptly if it remains unfilled. Customers can then place a new order with the correct shipping address to avoid any inconveniences.
If an order is shipped to an incorrect address provided by the customer, we are not liable for any lost products or additional fees incurred. No refunds will be issued in such cases.
Claim:
Our policy strictly governs claims related to Fedex & UPS shipments, emphasizing that such claims can only be processed and approved by our company. In the event of an approved claim, our resolution protocol is specifically tailored to address the issue through the reshipment of the original items ordered. Please note that our Fedex & UPS claims process is exclusive in its approach and does not encompass alternatives such as exchanges, refunds, or the issuance of store credit. This policy ensures a focused and efficient handling of Fedex & UPS shipment issues, reaffirming our commitment to a streamlined and specific resolution process.
Order Processing Time:
We strive to process and ship orders as quickly as possible. Most orders are handmade and processed within 2-3 weeks after payment confirmation. However, please note that during peak seasons or promotional campaigns, order processing times may be slightly extended.
Shipping Liability:
While we take great care in packaging and securing your order, Lucien Studios is not responsible for any lost, stolen, or damaged packages incurred during transit. Once the package is handed over to the respective courier, the responsibility for its safe delivery rests with them. In the event that a package is lost, stolen, or damaged, we recommend contacting the courier directly to resolve the issue.
Order Tracking:
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. This tracking number enables you to monitor the progress of your shipment on our website or through the carrier’s online tracking system.
Package Delivery and Security:
In our efforts to provide a convenient delivery experience for our customers, please be aware that packages will be left at the address specified in the order. To prevent package theft or loss, we highly recommend logging into the courier’s app, such as UPS, to modify instructions for the driver. For example, you can request that the package be placed behind a bush or left at the back door. Taking these precautions will help ensure the safe delivery of your order.
